DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Yes, you need to set up an account to place an order but the process is simple and painless. To create your account, simply click 'Sign in' and then 'Register now' to fill in the form. You must provide an email address and upon successful registration, we will send you an email confirmation. Please also provide a mailing address for the delivery of your purchase.
I'VE FORGOTTEN MY PASSWORD, WHAT DO I DO?
If you have forgotten your password follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page, complete the form and provide your registered email, we will revert your password by the email.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items are in stock unless "Sold Out" is displayed. Please note that even if an item is saved in your shopping cart, it can still be bought by another customer until your order payment is complete. If the item is out of stock, it would not be shown at online shop. In case you still want to purchase the item, you may contact us (This email address is being protected from spambots. You need JavaScript enabled to view it.) and we will place you in waiting list accordingly.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal (credit card payment from Visa, Mastercard, American Express, UnionPay, or Discover) and PayDollar(China Union Pay, Alipay, Tenpay, WeChat)..
TO WHICH COUNTRIES DO YOU SHIP?
We ship locally to Hong Kong, and to Macau, China, Taiwan and internationally worldwide. There may be postal service restrictions for some destinations, kindly check with us in advance. For further details, please contact us (This email address is being protected from spambots. You need JavaScript enabled to view it.).
WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?
There are international import and export regulations that we must adhere to.
For some destinations, delays in delivery may be due to local customs clearance procedures and additional taxes that may be levied. Kindly note that any additional customs taxes and clearance fees will not be borne by Luisa Leitao Accessories Limited. If you have any inquiries, please contact your local customs office for more information.
HOW CAN I CHANGE THE DISPLAY CURRENCY?
The option to change the display currency is located at the top right of the page for selections: USD, RMB, HKD. Please note that you will still be charged in HKD upon completion of your purchase.
WHAT ABOUT DUTIES AND TAXES?
Duties and taxes are based on the shipping destination. For some destinations, delays in delivery may be due to the local customs office clearance procedures and additional taxes that might be levied. Kindly note that any additional customs taxes and clearance fees will not be borne by Luisa Leitao Accessories Limited. If you have any inquiries, please contact your local customs office for more information.
CAN YOU SHIP TO MULTIPLE ADDRESSES?
We can only ship to one address per order. If the order contains items that require shipping to multiple locations, these items need to be placed as separate orders for each address.
WILL THERE BE AN ORDER CONFIRMATION?
After you place your order, we will send you an email to confirm that it has been received.
Paypal or PayDollar will debit your account at the time of check out. If any of the items you have ordered are unavailable, we will contact you by email, you may reply us with the choice of options ‘wait later’ or ‘refund’..
CAN I TRACK MY ORDER?
For orders placed outside of Hong Kong, once your order has been dispatched, you will receive an email confirmation of your shipping details and a tracking number.
HOW DO I RETURN OR EXCHANGE AN ITEM?
Unfortunately, Luisa Leitao Accessories Limited does not offer refunds. For exchanges, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 3 days of receipt of your purchase for any exchange requests. Requests made after this deadline will not be granted. The return item(s) must be sent out within 3 days after making the exchange request. Items should be returned new, unused and in its original packaging of Luisa Leitao Accessories Limited. Items which are not received in the above conditions will not be exchanged. Unfortunately, Luisa Leitao Accessories Limited will not be responsible for the shipping cost of return.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
We will not rent or sell your personal information which is kept confidential at all times.
To register at our site, you will need to provide your name, mailing address and email address. When processing your order online, your payment details are required by Paypal or PayDollar.
We would like to contact you to inform you of the latest arrivals and news about our brand. If you prefer not to receive such information, please email This email address is being protected from spambots. You need JavaScript enabled to view it..
WHAT IS THE TIME ZONE BEING REFERRED TO ON THIS WEBSITE?
All events, promotions and discount periods mentioned herein are based on Hong Kong time.